- Can I Exchange? -

Yes, provided that the products are in their original condition. This applies to all products, as long as they are inside their original packaging and remain unopened.
Please note that each product listed on the website includes a full and detailed description.

Please contact us via WhatsApp at: 00962795155571
and send the following information:

• Invoice number
• Product name
• Reason for return
• Clear photos of the product inside its original packaging

- Can I make a Refund? -

Refunds can only be made if there is a product damage or an error on our part

- Do I have to pay for the return and exchange fees? -

Only delivery fees, or if there is a price difference?

- How do I get a refund? -

The refund will be deposited into your bank account, or the amount will be returned to you through our representative or the delivery company, or through a balance for you on our website, and you have the freedom to choose.

- During how many days can I register a refund or exchange request? -

You can submit a return or exchange request within a maximum of two days from receiving the order by contacting us at: 00962795155571.
Please note that in order to complete the return or exchange request, the products must be in their original condition.

Please note that the exchange and return policy does not apply to swimming accessories and supplies, such as swimming pools and similar items, if they have been opened or removed from their original packaging, as they cannot be restored to their original packaging once opened.